frequently asked questions
Preguntas frecuentes y Términos y Condiciones
This Frequently Asked Questions section incorporates operational, logistical, and customer service inquiries commonly raised by shoppers. It covers FILIPPAROSE.art (the virtual gallery and creative showcase) and FILIPPAROSE.shop (the print-on-demand e-commerce platform for Filippa Rose's artwork-inspired merchandise).
For any unaddressed concerns, please utilize the contact form on the CONTACT button on FILIPPAROSE.art site.
FAQS are subject to updates as the FILIPPA ROSE® project evolves.
WEBSITE
By using FILIPPAROSE.art, and FILIPPAROSE.shop users acknowledge and agree to the terms outlined in this liability disclaimer. Additionally, users recognize that the content on the website is intended for edutainment purposes and personal use, and any reproduction without permission is strictly prohibited.
FILIPPAROSE.art functions as a virtual art gallery and creative hub, allowing users to browse music productions (e.g., electronic tracks and performances), photography galleries, paintings, and digital multimedia. It includes sections for "Musikart," "Galería de Arte," "Newstr," and an integrated art store linking to FILIPPAROSE.shop.
Music tracks are available for streaming directly on FILIPPAROSE.art via embedded players from SoundCloud, YouTube, Spotify, Amazon Music, Apple Music and Tidal. For downloads or licensing, use the contact form to inquire about high-resolution files or usage rights for personal or commercial projects.
On FILIPPAROSE.art, visitors can explore a virtual gallery featuring original music tracks, live performances, photography, paintings, and digital art. FILIPPAROSE.shop extends this by offering print-on-demand merchandise inspired by her artwork, including unisex and kids' clothing, fitness apparel, swimwear, home decor items (e.g., canvas and metal prints), accessories, travel gear, and pet products. Collections such as "Pink Explosion" from VerärgART ABSTRAKT are highlighted.
Subscribe to the newsletter on FILIPPAROSE.art for news, stories, and updates. Follow Filippa Rose on social media platforms including YouTube, SoundCloud, Spotify, and X (formerly Twitter), accessible via links on both sites.
GALLERY
Yes, custom orders are encouraged. If a desired piece is not listed, contact the artist via the site's messaging feature, the CONTACT bubble in the lower right side on FILIPPAROSE.art, to discuss printing options or bespoke creations in music, photography, or visual art.
Most pieces are family-friendly, focusing on abstract and thematic expressions. However, certain music tracks or experimental digital art may contain mature themes. Review individual descriptions on FILIPPAROSE.art for content advisories.
Select pieces from the gallery and proceed to the art store section, which redirects to FILIPPAROSE.shop for print-on-demand fulfillment. Options include prints on canvas, metal, paper, eco-hoodies, and premium pillows. If you don't see the desired item, please utilize the contact form on the CONTACT button on FILIPPAROSE.art site or through social media channels.
SHOP
Browse collections by category (e.g., Unisex Clothing, Home Deco, Accessories). Select a product, choose size/color/variant, add to cart, and proceed to checkout. The site supports standard e-commerce navigation for a seamless experience.
The store accepts major credit cards, PayPal, Mercado Pago, and other secure digital payment integrations like Stripe. Specific methods may vary by region; details are displayed at checkout.
PayPal for US customers have 4 payments plans.
Payments are processed in USD, EUR, and GBP, with automatic conversion for other currencies at checkout throughout FILIPPAROSE.shop and in MXN for FILIPPAROSE.art with conversion for other currencies. Applicable taxes or duties are calculated based on your shipping address and added transparently during the checkout process.
Gift wrapping is not standard but personalization, such as custom messages on tags, can be arranged for an additional fee upon request during checkout or via customer service for select accessories and apparel.
Select artwork from FILIPPAROSE.art to apply to unlisted items via custom order requests. Submit inquiries through the site's contact form for personalized designs on clothing, decor, or accessories.
On-demand production starts after order confirmation, preventing overproduction but extending timelines. See our shipping page for estimates: Delivery Policy.
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
As of Nov 2025, our main manufacturer operates owned fulfillment centers for in-house production, supplemented by partner facilities. Focuses on North America and Europe for core operations, with recent repurposing of the Dallas, TX facility in September 2025 to enhance fulfillment capacity.
Key Locations:
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Owned: United States (Charlotte, NC; Los Angeles, CA; Dallas, TX), Canada (Toronto), Mexico, Spain (Barcelona), Latvia (Riga), United Kingdom (Birmingham).
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Partners: Japan, Brazil, Australia.
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Around 86% of orders are delivered in the same region they’re fulfilled. Having fulfillment centers close to our customers is good both for the business and the planet. Strategically located fulfillment centers allow for faster shipping times and lower shipping costs, and it also helps with reducing the CO₂ emissions produced when transporting orders.
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Production for print-on-demand items typically requires 2–5 business days, depending on the product complexity and current demand.
Once your order has shipped, you will receive an email with further information.This is followed by the standard shipping timeline, with updates provided via email notifications.
Delivery times vary depending on your location.
Email shop@filipparose.art for inquiries (response within 24-48 hours). Or through the CONTACT button on FILIPPAROSE.art. For urgent issues, include your order number. Follow us on social media for updates.
SUSTAINABILITY
Sustainability is central to FILIPPA ROSE®. We prioritize eco-friendly practices while ensuring product quality. The apparel sector faces issues like overproduction, with 21% of textiles unsold and unclear inventory fates. Our on-demand suppliers produce items only after orders, reducing waste. Our printing partner uses low-wastewater, energy-efficient technology to lower carbon emissions.
Eco-friendly items contain at least 70% organic or recycled materials (or a blend). Certifications include GOTS/OCS for organics, GRS/RCS for recycled content, OEKO-TEX® for safety, PETA-Approved Vegan for cruelty-free standards, Ecocert COSMOS for beauty, and Fair Wear Foundation for ethical labor.
We use direct-to-garment (DTG) printing for cotton-rich items like t-shirts, hoodies, and totes, applying ink directly to fabric. Kornit printers produce nearly zero wastewater and use less energy than traditional models, reducing emissions. Inks are Oeko-Tex™ certified, vegan, water-based, and chemical-free. Residual ink follows supplier disposal protocols.
The Global Organic Textile Standard (GOTS) is the leading international certification for textiles made from organic fibers. It sets comprehensive criteria for environmental responsibility, social justice, and product quality throughout the supply chain, from raw material sourcing to final distribution.
GOTS applies to any textile product containing at least 70% certified organic fibers by weight, excluding minor components like trims (under 5%). This includes yarns, fabrics, apparel, home textiles, and personal care items across all processing stages, such as spinning, dyeing, and finishing.
Apparel ships in post-consumer recycled (PCR) plastic mailers with ≥70% recycled content for outer and inner bags. Made from repurposed plastics like bottles, they match virgin plastic protection with lower impact. Variations may occur by facility.
In compliance with Canada's Fighting Against Forced Labour and Child Labour in Supply Chains Act, FILIPPAROSE.shop, through our partner Printful, maintains a robust framework to eradicate these practices. Key elements include:
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Policies: A zero-tolerance policy against forced, child, or compulsory labour, aligned with international standards like ILO conventions and Universal Declaration of Human Rights.
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Due Diligence and Risk Management: Annual risk assessments of suppliers, focusing on high-risk regions and operations. We integrate human rights into procurement processes and require vendor acknowledgments of our 2023 Vendor Compliance Manual, which emphasizes shared human rights values.
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Remediation and Grievance Mechanisms: Immediate investigation and corrective actions for violations, including victim support and supplier termination if necessary. Accessible reporting channels for workers and stakeholders.
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Training and Awareness: Ongoing employee and supplier training on human rights risks and prevention.
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Effectiveness Assessment: Regular audits, performance metrics, and public reporting to evaluate and improve our approach, enhancing transparency and industry-wide practices.
This commitment fosters ethical supply chains, protecting workers and aligning with our sustainability goals.
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